Where do you deliver to?
Through our printing and drop shipping partner, d-Studio, we deliver our beautiful art prints and posters globally.
How do I track my order?
Depending on the type of delivery option you select at checkout, you will be sent a tracking number.
My order hasn't arrived!
First things first. Don't panic. Just send us an email to firstname.lastname@example.org with your order number and contact details, and we will look into it immediately.
The I AM IMPACT Project will offer a replacement if an item is deemed 'lost in the post, but please refer to our terms for more details.
Can I get a refund?
Yes, but only under certain circumstances. Ie: Damage. As our prints are printed to order, will need to be able to provide photographic evidence of the damage. Please refer to our terms page for more details.
What if my item is damaged?
If your print is damaged upon receipt, please contact us as soon as possible. We cannot be held responsible for any damage to, discrepancies in or shortages of delivered materials unless notified within 48 hours of receipt.
Are refunds free?
If you are eligible for a refund, we will reimburse the price you have paid for the goods by means of your original payment method. Alternatively, we may offer to reprint and resend the item free of charge. Please note in this instance, replacements will be sent using Royal Mail First Class delivery or our courier where appropriate.
Please note it is not our policy to offer both a refund and a reprint.
What personal data is saved?
Your name, email, phone, billing and shipping address. We use WooCommerce Payments, powered by Stripe, and this is where your payment details are stored. We do not hold or save your card details.
What are the security protocols?
We have implemented the following measures to protect and safeguard your personal information:
Limiting the amount of personal information that we collect to strictly necessary only;
Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Destroying the personal information that we no longer need;
Performing regular risk assessments;
Mitigating risks by following a risk treatment plan;
Having comprehensive security policies and procedures;
Training our employees;
Requiring our employees to sign confidentiality agreements;
Encrypting laptops, usbs and other portable media;
Implementing and monitoring intrusion prevention and detection systems;
Maintaining up-to-date software and safeguards.
What organisations do you donate profits to?
We work with various grassroots organisations across the globe. Proceeds from the sales of the prints will go to relevant organisations working to find on-the-ground solutions for the respective "theme" of the print you have purchased.
Once the cost of each "artwork" has been recovered through print sales, any profits will then be donated to relevant organisations. At the time of writing this, all artworks have been self-funded.
If you would like to nominate an organisation, we'd love to hear about them. Drop us an email on contact [at] iamimpactproject.org with your suggestions, a little about why you think that financial donations could benefit the organisation.
Are you a charity?
No, The I AM IMPACT Project is not a charity. The project founder, Khandiz Joni, is a sole trader who conducts all her business as a social enterprise.
In time, we may decide to become a registered charity, but at this stage, it doesn't warrant being one.
How do I know you will actually donate the profits?
We will provide an annual report with a detailed breakdown of what organisations received a donation and which prints accounted for the proceeds.